So, for the last few days to a week, I’ve been singing the praises of the NHS. I’ve been able to go to the Minor Injury unit in Pwllheli, the Out of Hours in Tremedog, and A and E in Bangor Hospital, all the while procuring three wrist braces and a box of medication–without charge. Hurrah for the NHS!
When I was in Bangor, the nurse practitioner had me double my dose of anti-inflamatories that I’d been given, and told to see my GP about refilling for another week. Fair enough.
By Thursday, I only had a couple of days worth of medication left, so I called Botwnog to get an appointment, telling the exactly what the nurse practitioner told me to tell them–that I needed to make an appointment with a GP to get a refilled perscription, and that my informtion sould be in the system.
I tried to make an appointment, but the person I spoke to said that they had nothing for the day–because it’s a call in the morning to make an appointment if you want to get seen any time before three weeks sort of deal. Ridiculous.
So, since we were going to Bangor any way, we stopped off at the hospital to find out what we could about how to go about this if I couldn’t get in to see a doctor. I went in to the Out of Hours clinic, which apparently you have to go to another section of A and E for, got shouted at by the woman behind the desk for asking the emergency services these questions (despite it clearly saying it was the Out of Hours clinic, mind–how was I to know??), and turned away. Though, she did give me a number to call, though no one answered.
Yesterday morning I tried my luck again with Botwnnog, calling at 8 in the morning for an appointment. I was on hold for half an hour before I got through, and the nurse wouldn’t let me make an appointment with a doctor because she didn’t have a file on me. I tried to tell her it was in the overall system, that I watched the nurse practitioner at the hospital put it in there, but she wouldn’t listen. I tried to reason with her, asking for an appointment so that I could show the doctor my wrist and then he would prescribe it to me any way. She said unless she had my notes then I couldn’t see anyone. When I tried again, she told me she’s very busy and there’s nothing she can do.
I was able to get ahold of the Out of Hours nurse in Tremadog who faxed my notes along to Botwnnog, though it wasn’t the complete set of notes since they didn’t have them from Bangor (some system). However, she told me to call Botwnnog later to make sure they were there.
A few hours later I did so, and didn’t have to wait very long on hold. I spoke to a very kind, and helpful person who apologised that there weren’t the full notes. In Bangor they doubled the dose I was given in Tremadog, which was information written that the lady on the phone didn’t have. However, she listened, said she would pass it along to a doctor and that it should be in the pharmacy today–and it was.
So that crisis is averted.
But I understand now why so many people complain about the NHS. This, I think, was the result of it. Botwnnog is bursting and busy because the surgery in the village I live in shut down, and who knows how many others. The system that is suppose to work all over doesn’t.
It doesn’t excuse the excessive rudeness I experienced (aside from the last person I spoke to), but I think the rudeness is a symptom.
However, all healthcare systems have their flaws. This is by far infinitely better than what’s provided in the States. And, bonus: When I picked up my prescription today, not only did they give me twice the amount needed, but I didn’t have to pay anything for it.
An injury like this at home would have drained my savings by now and put me in debt. The NHS is flawed, but man, I sure am grateful for it.